F.A.Q list

General Information

• What is a battery swap cabinet?

  A battery swap cabinet is a device or facility mainly used in the fields of electric vehicles and energy storage. It is equipped with multiple battery slots and management systems, enabling users to quickly replace depleted batteries with fully charged ones, thus achieving the continuous operation of electric vehicles or other devices that rely on batteries.

• Who are the main users of battery swap cabinets?

  Mainly electric bicycle riders, electric scooter users, and in some cases, operators of electric delivery vehicles. In addition, some applications in the energy storage field may also use battery swap cabinets for convenient battery replacement and management.

Installation and Use

• How to install a battery swap cabinet?

  First, choose a suitable location with stable ground and good ventilation. Then, follow the manufacturer's instructions to connect the power supply, install the cabinet body, and complete the debugging of the control system and communication module. It is recommended that professional technicians carry out the installation to ensure safety and normal operation.

• How to use a battery swap cabinet?

  Usually, users need to register and log in through a mobile app or card. Then, scan the QR code or operate on the screen of the battery swap cabinet to select an available fully charged battery. Open the corresponding battery slot, take out the depleted battery and put in the fully charged one. Finally, confirm the operation and complete the battery swap.

Compatibility and Battery Types

• What types of batteries are compatible with the battery swap cabinet?

  It mainly depends on the design and specification of the battery swap cabinet. Common ones include lithium-ion batteries of various specifications for electric bicycles, such as 48V, 60V, 72V, etc. Some advanced battery swap cabinets may also be compatible with different types and models of batteries through modular design.

• Can different brands of batteries be used in the same battery swap cabinet?

  In general, if the battery specifications (voltage, capacity, size, etc.) are the same and comply with the technical standards supported by the battery swap cabinet, different brands of batteries may be used. However, it is recommended to use batteries recommended by the manufacturer to ensure compatibility and safety.

Safety and Maintenance

• How to ensure the safety of using a battery swap cabinet?

  The battery swap cabinet is usually equipped with multiple safety protection measures, such as overcharge protection, over-discharge protection, short-circuit protection, and fire prevention and explosion-proof measures. Users should also follow the correct operating procedures, not modify the battery or the cabinet without permission, and report any abnormal situations in time.

• How often does the battery swap cabinet need to be maintained?

  Generally, regular maintenance is required every 1-3 months. This includes checking the condition of the battery, the operation of the charging and discharging circuit, the cleanliness of the cabinet, and the functionality of the communication and control system. In addition, regular software updates may also be required to improve performance and security.

Charging and Cost

• How long does it take to charge a battery in the battery swap cabinet?

  The charging time depends on the battery capacity and the charging power of the battery swap cabinet. Generally, it takes 2-6 hours to fully charge a common electric bicycle battery.

• How is the cost of using the battery swap cabinet calculated?

  There are various charging methods. Some are charged according to the number of battery swaps, some are charged based on the usage time or battery capacity. For example, it may cost 2-5 yuan per swap, or a monthly subscription fee of 50-150 yuan may be charged for unlimited swaps.

Troubleshooting

• What should I do if the battery swap cabinet fails to identify the battery?

  First, check if the battery is properly inserted and whether there is any dirt or damage on the battery contact. If the problem persists, try restarting the battery swap cabinet or contacting customer service for assistance.

• What to do when the battery swap cabinet shows a charging failure?

  Check if the power supply is normal and whether there is a problem with the charging circuit. If the indicator lights on the cabinet are abnormal, it may indicate a hardware failure, and it is necessary to contact the maintenance personnel in time.